Terms and conditions
These terms apply to partner bodyshops (businesses, not consumers) of the Bodyshop Partners / CrashPartners network, operated by SchadeAssistentie B.V. (the Netherlands), Louis Braillelaan 80, Zoetermeer, the Netherlands, registered with the Kamer van Koophandel under number 92694896.
1. The service
Bodyshop Partners introduces enquiries from customers with vehicle damage to partner bodyshops. There is no entitlement to a specific number of enquiries. No contract is formed between Bodyshop Partners and the end customer for the repair. The partner bodyshop decides for itself the radius and the maximum number of enquiries it receives per week, and can pause receiving enquiries at any time in the partner portal.
2. Fees
The partner bodyshop pays a fixed amount per enquiry received. There is no joining fee, no set-up cost and no minimum volume. Invoices are issued in euros, at the following net prices:
- Car: EUR 49 per enquiry
- Motorcycle: EUR 39 per enquiry
- Motorhome: EUR 69 per enquiry
- Scooter: EUR 25 per enquiry
Where these terms and the reverse charge (see clause 9) apply, no UK or Dutch VAT is added; otherwise 21% Dutch VAT applies. Price changes are announced at least 30 days in advance in writing and apply only to enquiries received after that date.
3. Free start period
The first two (2) enquiries the partner bodyshop receives are free of charge and are not invoiced. The partnership can be cancelled at any time and at no cost, including during the free start period.
4. Billing and payment
Billing is monthly. Chargeable enquiries received in a calendar month are combined into one invoice on the 1st of the following month. Payment is collected by a recurring card payment (card mandate) that the partner bodyshop sets up once; without an active mandate, the bodyshop still receives enquiries and settles invoices through the online payment link in the partner portal. We do not use SEPA direct debit for United Kingdom accounts.
To set up the card mandate the partner bodyshop carries out a one-off verification payment of EUR 0.01. Payment processing is carried out by Mollie B.V.; card details are captured there and are not stored by Bodyshop Partners. The mandate remains valid until withdrawn in writing. If an invoice remains unpaid after a payment reminder, receiving further enquiries may be suspended until the balance is settled.
5. Complaints
Enquiries that are clearly unusable (for example obviously false details, duplicate enquiries, or enquiries outside the agreed scope of work) can be disputed in the partner portal. If a dispute is upheld, the enquiry is not charged or is credited. Disputes must be submitted within 14 days of receiving the enquiry.
6. Pausing and limiting
The partner bodyshop controls the flow of enquiries itself in the partner portal at all times: it can pause its account immediately or for a fixed period (for example during holidays or when fully booked), and can set the maximum number of enquiries it receives per week per location. No enquiries are matched and no charges arise while paused. Pausing is not cancellation: the account and the mandate remain in place.
7. Term and cancellation
The partnership runs for an indefinite period and can be cancelled by either party at any time without notice. The partner bodyshop cancels itself in the partner portal, under Account; cancellation in writing to the address in our legal information is equally valid. From the moment of cancellation, no new enquiries are matched.
Chargeable enquiries already received remain payable even after cancellation. The card mandate remains valid solely for that purpose and ends once all outstanding amounts are settled. Invoices remain available in the partner portal.
8. Deletion of data
At the partner bodyshop's request, its personal data is deleted, except for data we must retain under statutory retention obligations (in particular Dutch bookkeeping and tax obligations relating to invoices). Such a request can be made informally to the address in our legal information. Details are set out in our privacy notice.
9. Data protection and invoicing
How we process personal data is described in our privacy notice. As we are established outside the European Union, we invoice without VAT under the reverse charge (Article 44 of Directive 2006/112/EC): the recipient accounts for VAT itself where its own accounting requires that. The partner bodyshop's Companies House number or VAT number serves as proof of business. The partner bodyshop uses the contact details of an introduced customer solely to handle that specific enquiry.
10. Final provisions
These terms are governed by the law of the Netherlands (the country in which SchadeAssistentie B.V. is established), and disputes are subject to the exclusive jurisdiction of the competent Dutch court. If any provision is found invalid, the remaining provisions remain in effect.