Terms and conditions

These terms apply to affiliated repair partners (businesses) of the Bodyshop Partners network, operated by Schade Assistentie B.V., Louis Braillelaan 80, Zoetermeer, the Netherlands, registered with the Kamer van Koophandel under number KvK 92694896 ("we", "us"). These terms are intended solely for businesses acting in the course of their trade or profession; consumer-protection rules, including the right of withdrawal, do not apply.

How it works, in short:

1. You sign up as a business, we match you with requests from customers with vehicle damage near you.

2. You only pay for requests you actually receive; the first two are free.

3. You get one invoice a month, payable by card mandate or online.

4. If something is wrong with a request or an invoice, report it within 14 days through the partner portal and we will fix it.

5. You can pause or cancel at any time; the articles below set out the details and what happens if an invoice is not paid.

1. What we do

Bodyshop Partners forwards requests from individuals and businesses with vehicle damage to affiliated repair partners ("requests"). We do not guarantee any minimum number of requests or any revenue. No repair contract is formed between Bodyshop Partners and the requester; the partner enters into that contract itself, on its own prices and terms.

Bodyshop Partners is not an insurer, a damage assessor or an insurance intermediary. We do not intervene in claims handling. We are a technical platform that forwards a request.

2. Definitions

"Request": a request from an individual or a business for vehicle repair, which we assign to the partner.

"Received request": a request is received as soon as we have assigned it to the partner and offered it by email with the requester's contact details, regardless of whether the partner actually reaches the requester, whether it results in a job, or whether the email is opened. The fee under article 5 is due from the moment of receipt, subject to article 10 (complaints).

"Partner": the affiliated repair business, a business, not a consumer.

3. Assignment and area

A request is assigned to one partner at a time, based on location, requested service, availability and the partner's own settings (area, weekly limit, pause). If the partner does not respond within a reasonable time, or indicates it cannot handle the request, it may be reassigned.

We aim to keep the number of partners per region limited; this is an effort, not a guarantee, and the number may change as the network grows or shrinks.

4. Registration

The partner provides a valid company registration number and keeps its business details up to date. It is responsible for keeping its login details confidential.

By ticking the box at sign-up (article 15), the person signing up declares in one step: that they are registering this business as a business, that they are authorised to do so, and that they agree to these terms and the applicable prices. If the person was not authorised, the business remains bound to the agreement as soon as it receives requests, works with them, or does not object within 14 days of the first request.

The partner registers under the name and registration number under which it is listed at Companies House (or the equivalent register of its country). Changes of legal form, name or number must be reported within 14 days; until then, the original business, and anyone who in fact continues it without reporting the change, remains liable for outstanding amounts.

5. Price

The partner pays a fixed amount per received request, excluding VAT. There is no subscription fee, no set-up cost and no commission on the value of the work. The following prices apply:

• Car: 49 EUR per request
• Motorcycle: 39 EUR per request
• Motorhome: 69 EUR per request
• Scooter: 25 EUR per request

A price change is announced by email at least 30 days in advance and only applies to requests received after that date. If the partner does not agree, it may cancel free of charge and without notice up to the effective date. On sign-up and at every price change, the partner receives an overview of the prices then in force, kept in the partner portal; every request email states the price charged for that request.

6. Free requests

The first two requests received are free and do not appear on any invoice. Cancellation is possible at any time, including during this period. From the second (first paid) request, the account is considered active, regardless of whether the partner has logged into the portal since signing up.

7. Invoicing, payment and communication channel

Invoicing is monthly, on the 1st of the following month. As you are established outside the European Union, we invoice without Dutch VAT (art. 44 of Directive 2006/112/EC): the place of supply is the country where you are established, so no Dutch VAT is charged and you account for any VAT due under your own rules. The payment term is 14 days from the invoice date. Statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 runs automatically from the day after the due date (the "relevant day"), without any reminder being required. Article 8 sets out the further consequences.

To set up the mandate, the partner makes a one-off verification payment of 0.02 EUR via Mollie B.V.; bank details are held there, not by us. Payment is by card mandate; a SEPA direct debit is not available for this country. There is NO eight-week refund right for a card payment. If the partner disputes a charge with its card issuer (chargeback) instead of raising a complaint under article 10, the invoice amount remains fully due; a chargeback does not settle the debt. We charge the same administration costs for a chargeback as for a failed direct debit.

If a card payment is charged back, the invoice amount remains fully due; a chargeback does not settle the debt. We charge 15 EUR in administration costs for a chargeback, in addition to the invoiced amount. If the partner withdraws its mandate, all existing and future payment obligations remain unaffected; we then automatically switch to payment by a payment link in the partner portal, with the same term and the same consequences for late payment.

We communicate by email to the address held in the portal. The partner is itself responsible for a working mailbox, an accurate address and its own spam filter settings. If its mail system reports a message as undeliverable (bounce), the message is nonetheless treated as delivered; an invoice is in addition treated as received as soon as it is available in the partner portal, regardless of the accompanying email.

8. Late payment, interest and recovery costs

If the partner is late in paying under article 7, it owes, without further notice, at our choice, either: (a) the fixed sum under the Late Payment of Commercial Debts (Interest) Act 1998 (GBP 40, 70 or 100 depending on the amount owed) plus statutory interest of 8 per cent above the Bank of England base rate; or (b) our own contractual recovery fee of 15 per cent of the outstanding amount, with a minimum of 100 EUR (or the GBP equivalent), whichever of (a) or (b) is higher; plus, in either case, all further reasonable legal and extrajudicial costs, including the costs of a debt collection agency, bailiff or solicitor. Whichever of the two amounts in this article is higher applies; this uses the statutory scheme as a floor and our own contractual fee as the alternative ceiling, which is permitted between businesses.

A payment is applied first to any outstanding recovery costs, then to interest, and only then to the oldest outstanding principal. A partial payment or a payment made "without prejudice" does not count as full settlement.

Before we actually charge the recovery costs under this article or transfer the matter to a debt collection agency, we send a final written reminder stating the outstanding amount, a payment term of 14 days, and the amount that will become due once that term has passed. This reminder is not a condition for late payment to occur (that already happens under article 7), but it is a condition for actually charging the recovery costs.

The partner may not set off a payment against any claim it believes it has against us, and may not withhold payment because of a complaint or a dispute. Any such claim must be notified in writing; we will only set off after our own written confirmation.

9. Suspension and referral to a debt collection agency

While an invoice remains outstanding, we suspend the account immediately: no new requests, a restricted portal, until payment in full. Suspension does not release the partner from its payment obligation and gives no right to any reduction, set-off or refund.

If an invoice remains unpaid after the final reminder, we may transfer the entire file (agreement, invoices, reminders, evidence of requests received) to a debt collection agency, bailiff or solicitor.

10. Complaints

An invoice must be disputed in writing through the partner portal within 14 days of its date, stating the reason; after that it is treated as accepted. The undisputed part of an invoice remains due in any event.

A demonstrably unusable request (clearly incorrect or incomplete contact details, a duplicate request from the same person, or a request outside the partner's stated services or area) may be reported within 14 days of receipt through the partner portal. On a well-founded report, the request is not charged. The fact that a requester does not respond, has the work done elsewhere, or decides against repair, does not make a request unusable. We assess a report on the basis of our own records of assignment, dispatch and, where applicable, contact; article 14 sets out the evidential value of those records.

11. Pausing and weekly limit

The partner controls receipt of requests itself through the partner portal: it can pause its account immediately or for a set period, and set a maximum number of requests per week per location. During a pause, no requests are assigned and no costs are incurred. A pause is not a cancellation.

12. Use of requests and customer data

The partner uses a requester's data only to follow up that request, does not sell or share it with third parties, and does not use it for other marketing. Each party is independently responsible for its own processing (UK GDPR). Contact details remain visible in the portal for 30 days.

If the partner uses the data from a request for a purpose other than following it up (for example resale or its own marketing outside that request), it owes, without warning, an immediately payable penalty of 1000 EUR per breach, with each use of a piece of personal data counting as a separate breach. This does not affect our right to claim the actual loss suffered.

13. Partner's responsibility

The partner is itself responsible for following up requests, for the performance and quality of the repair, for its own quotes, prices and guarantees, and for complying with the regulations applicable to its work.

14. Evidence

Our systems record when a request is assigned, when the contact details are sent by email, and when a partner has agreed to these terms, a price change or a mandate. We keep a digital fingerprint (hash) and a frozen copy of the text that was accepted, so that it can later be shown that the text displayed is identical to the text accepted, reinforced where possible by independent data from our email and payment providers. This record is evidence between us of assignment, dispatch and agreement, unless the partner proves otherwise.

15. Electronic agreement

At sign-up the partner confirms, by ticking a box, the sentence set out in article 4. This single tick counts as signature of these terms and covers both the business declaration and the authority declaration at the same time. After ticking the box, the partner immediately receives a short confirmation email with the accepted text attached or linked, also available at any time in the partner portal under "Agreements"; this confirmation also counts as delivery of these terms.

Any agreement that departs from these terms is only valid if we have confirmed it in writing (by email from our own business address, or in writing in the portal).

16. Availability and liability

We make reasonable efforts to keep the platform available but do not guarantee uninterrupted operation; a fault does not give any right to a discount, refund or compensation. Our liability towards the partner is limited to the amount it has paid us in the 12 months before the event, with a maximum of 500 EUR. We are not liable for indirect or consequential loss, including lost revenue, except in the case of our own wilful misconduct or gross negligence.

17. Intellectual property and use of name

All rights in the platform, the software, the texts, logos and design belong to Schade Assistentie B.V. The partner may only use the name and logo of Bodyshop Partners to show its participation, not as its own quality mark.

18. Duration and termination

The partnership is for an indefinite period. The partner may terminate it with 14 days' notice through the partner portal or in writing. We may terminate it with the same notice, and immediately for a valid reason (persistent non-payment, fraud, misuse, or a serious breach of these terms). From termination, no new requests are assigned; paid requests already received, including those received up to and including the last day of the notice period, remain due.

19. Changes

We may change these terms. A change is announced by email at least 30 days in advance, with the new text and its effective date. If the partner does not agree, it may terminate free of charge up to that date; otherwise, the new version applies automatically from that date, without the partner needing to tick a box again. Every accepted version and every later version remains available in the partner portal.

20. Partner's data

On request, we delete the partner's personal data, except what we are required to keep under statutory obligations (in particular accounting and tax records relating to invoices). Details are in the privacy notice.

21. Governing law and jurisdiction

These terms and any agreement between us and the partner are governed exclusively by the law of the Netherlands. Disputes are subject to the exclusive jurisdiction of the courts of The Hague, the Netherlands (Den Haag). If a provision is invalid, the remaining provisions remain in force.

22. Contact

Schade Assistentie B.V., Louis Braillelaan 80, Zoetermeer, the Netherlands, KvK 92694896, info@schadeassistentie.nl. Bodyshop Partners and the other trading names under which Schade Assistentie B.V. offers this network in different countries belong to the same company; these terms apply in the same way regardless of the trading name under which the partner signed up.

The English version of these terms is the version that governs for the English-speaking partner; if there is a difference in interpretation between this version and the original Dutch text, the Dutch text prevails.